Course Overview:
The Diploma of Hospitality Management is an advanced program tailored for aspiring managers within the hospitality sector. This course provides a comprehensive blend of theoretical knowledge and practical skills across key areas such as hospitality operations, team leadership, financial management, marketing, and customer service excellence. Graduates will be equipped to take on managerial roles in various hospitality settings, including hotels, restaurants, resorts, and event companies.
Course Duration:
The typical duration of this diploma is 1 to 2 years, with variations depending on whether students enroll full-time, part-time, or choose flexible learning options to accommodate working professionals.
Course Structure:
The curriculum is designed to cover both core management units and elective units specific to the hospitality industry, offering a holistic approach to hospitality management:
- Core Units:
- Lead and manage people
- Manage operational plan
- Implement and monitor work health and safety practices
- Manage finances within a budget
- Establish and conduct business relationships
- Provide customer service leadership
- Elective Units:
- Manage diversity in the workplace
- Manage conflict
- Develop and manage quality customer service practices
- Manage food and beverage services
- Manage accommodation services
- Implement and manage environmentally sustainable work practices
Learning Outcomes:
Upon completion of the SIT50416 – Diploma of Hospitality Management, graduates will be able to:
- Efficiently manage and lead teams within various hospitality environments.
- Plan, execute, and evaluate operational plans and projects.
- Implement effective financial management strategies to maximize profitability.
- Enhance customer service delivery and manage service quality.
- Apply marketing strategies to promote hospitality services and products.
- Ensure compliance with health and safety regulations and promote sustainable practices.
Career Pathways:
This qualification opens up a range of managerial career opportunities in the hospitality industry, such as:
- Restaurant Manager
- Hotel Front Office Manager
- Food and Beverage Manager
- Events Manager
- Accommodation Manager
- Club Manager
Entry Requirements:
Entry into this diploma typically requires completion of lower-level qualifications in hospitality, such as a Certificate IV in Hospitality, or significant relevant work experience in the hospitality industry. Some institutions may also consider applicants based on managerial experience in other sectors.
Assessment Methods:
Assessments include a mix of written assignments, practical demonstrations, projects, and workplace simulations, designed to test and develop real-world managerial skills.
Accreditation:
The SIT50416 – Diploma of Hospitality Management is nationally recognized under the Australian Qualifications Framework (AQF), ensuring that graduates are equipped with qualifications respected across Australia and internationally.