Course Overview:
The SIT20116 – Certificate II in Tourism is an introductory program that offers students a broad understanding of the tourism sector, focusing on essential knowledge and skills for employment in various tourism, travel, and hospitality settings. This qualification is ideal for individuals looking to start their career in tourism, providing them with the foundations necessary for success in this dynamic and growing industry.
Course Duration:
Typically, this course can be completed within 6 to 12 months, depending on the mode of study chosen by the student (full-time, part-time, or flexible learning options).
Course Structure:
The curriculum is designed to cover key areas of the tourism industry, combining theoretical knowledge with practical skills:
- Core Units:
- Work effectively with others
- Source and use information on the tourism and travel industry
- Provide service to customers
- Show social and cultural sensitivity
- Participate in safe work practices
- Elective Units:
- Access and interpret product information
- Provide visitor information
- Process travel-related documentation
- Participate in environmentally sustainable work practices
- Introduction to the cruise industry
- Basic computer skills
Learning Outcomes:
Upon successful completion of the SIT20116 – Certificate II in Tourism, graduates will be able to:
- Understand the structure and operations of the tourism and travel industry.
- Communicate effectively and provide high-quality customer service in a tourism context.
- Apply basic sales techniques and process travel documentation.
- Work effectively within a team and contribute to the provision of services for diverse cultural and social groups.
- Implement basic health, safety, and security practices in the workplace.
- Understand and apply environmentally sustainable work practices.
Career Pathways:
Graduates can pursue various entry-level positions in the tourism and travel industry, such as:
- Tourism Information Officer
- Museum Attendant
- Retail Travel Agency Assistant
- Reservation Sales Agent
- Attractions Attendant
- Cultural Guide
This qualification also provides a pathway to further study, such as the Certificate III in Travel, Certificate III in Tourism, or other related qualifications, allowing for career advancement and specialization.
Entry Requirements:
Entry requirements for this qualification are typically flexible, with no specific prerequisites. However, some institutions may have their own criteria, such as a minimum education level, English language proficiency, or age requirements.
Assessment Methods:
Assessment is conducted through a combination of practical tasks, projects, written assignments, and presentations, designed to reflect real-world scenarios and tasks in the tourism industry.
Accreditation:
The SIT20116 – Certificate II in Tourism is nationally recognized under the Australian Qualifications Framework (AQF), ensuring that graduates are equipped with qualifications that are recognized and respected across Australia and potentially internationally.